part one Introduction to Management 1 The Changing Paradigm of Management 2 Historical Foundations of the Learning Organization part two The Environment of Management 3 The Environment and Corporate Culture 4 Managing in a Global Environment 5 Managerial Ethics and Corporate Social Responsibility 6 The Environment of Entrepreneurship and Small-Business Management part three Planning 7 Organizational Planning and Goal Setting 8 Strategy Formulation and Implementation 9 Managerial Decision Making part four Organizing 1O Fundamentals of Organizing 11 Using Structural Design to Achieve Strategic Goals 12 Change and Development 13 Human Resource Management 14 Managing Diverse Employees part five Leading 15 Foundations of Behavior in Organizations 16 Leadership in Organizations 17 Motivation in Organizations 18 Communicating in Organizations 19 Teamwork in Organizations part six Controlling 20 Foundations of Quality Control 21 Information Systems and Technology 22 Operations and Service Management Glossary Photo Credits Name Index Company Index Subject Index Company Index 765 Subject Index 771