《商务英文E-MAIL模板大全》一书包括两大部分,即商务业务信函和商务日常信函,十大章、100个实战案例。其中商务业务信函主要分为六大章:建立贸易关系、推销、询盘和订货、付款、包装和交货、投诉和致歉;商务日常信函则由商务交往、公司人事、公司内部、社交信函四大章组成。另外附录部分还人性化设置了商务信函缩略语和常用非正式E-mail 30例。*后,本书在栏目的设计上更是别具新意:
实战E-mail案例:来源于商贸实战的E-mail案例,由简单知识介绍导入,附写作结构导图,中英文互译;
填充模板:每个模板都由案例中提炼出的有效组合句搭建而成,其设计主旨是方便各行业的读者直接填充、套用;
填充词:给出模板中需要填充的词汇,对于有无限填充可能的,全书给出简单的填充指导,对于有常见、有限的几种填充可能的词,我们给出相应填充词的举例;
替换句:模板是可变的模板,对于模板中的功能句提供多种可供替换的表达方式,让模板更灵活。

商务英文E-mail写作基础
Section 1 商务业务信函
Chapter 1 建立贸易关系
1.请求建立贸易关系Request for Establishing Business Relations
2.回复请求建立业务关系Reply to the Request for Establishing Business Relations
3.索取产品资料Request for Product Literature
4.回复索取产品资料Reply to the Request for Product Literature
5.邀请会面Invitation to the Business Appointment
6.接受会面邀请Accepting the Inv.itation to the Business Appointment
7.谢绝会面邀请Declining the Invitation to the Business Appointment
8.要求更改会面时间及地点Request for Changing the Time&Place of the Meeting
Chapter 2 推销
9.向特定客户推销Sales Letter to Specific Customers
10.向不特定客户推销Sales Circular to Non—Specific Customers
11.寄信给老客户Sales Letter to Old Customers
12.寄信给新客户Sales Letter to New Customers
13.推销新产品Sales Letter for Promotion of New Products
14.推销劳务Sales Letter for Promotion of Labor Services
Chapter 3 询盘和订货
15.一般询盘General Inquiry
16.回复一般询盘Reply to the General Inquiry
17.具体询盘Specific Inquiry
18.报虚盘Making a Non-Firm Offer
19.报实盘Making a Firm Offer
20.买方还盘Making a Counter Offer
21.卖方返还盘Making a Counter—Counter Offer
22.下订单Placing an Order
23.接受订单Accepting an Order
24.拒绝订单Declining an Order
25.下续订单Placing a Repeat Order
26.**替代品0ffering a Substitute Product
27.接受替代品Accepting a Substitute Product
28.拒绝替代品Declining a Substitute Product
29.涨价通知Notice for Price Increase
30.回复涨价通知Reply to the Price.Increase Notice
Chatper 4 付款
31.询问付款方式Asking about Payment Tems
32.接受付款方式Accepting Payment Terlns
33.要求修改信用证Request for Amendment to L/C
34.信用证修改Amendment to L/C
35.付款通知Payment Notice
36.收到付款通知Receipt of Payment Notice
37.催促付款(初次)Urging Payment(First Notice)
38.催促付款(*后通告)Urging Payment(Last Notice)
39.索取发票Asking for Invoice
40.寄送发票Sending Invoice
Chapter 5 包装和交货
41.包装要求Packaging Requirements
42.回复包装要求Reply to Packaging Requirements
43.装运时间Time ofShipment
44.回复装运通知Reply to Time of shiDment
45.催促装运Urging Shipment
46.回复催促装运Reply to Urging Shipment
47.出货通知Shipment Advice
48.货物抵达通知Goods Arrival Notice
Chapter 6 投诉和致歉
49.投诉货物未寄达Complaint about Goods Arrival Failure
50.对货物未寄达致歉Apology for Goods Arrival Failure
51.出货延迟Late Delivery
52.对出货延迟致歉Apology for Late Delivery
53.投诉货物质量Complaint about Poor Quality of Goods
54.对货物质量不佳致歉Apology for Poor Quality of Goods
55.投诉货物数量Complaint about Wrong Quantity of Goods
56.为数量错误致歉Apology for Wrong Quantity of Goods
57.投诉发货出错Complaint about Receiving Wrong Goods
58.为发货有误致歉Apology for Sending Wrong Goods
59.抱怨包装不良Complaint about Poor Packagin9
60.为包装不良致歉Apology for Poor Packagin9
61.付款出错Payment Error
62.为付款出错致歉Apology for Payment Error
63.对服务的不满Service Dissatisfaction
64.对服务不满致歉Apology for Customer Service Dissatisfaction
Section 2 商务日常信函
Chapter 7 商务交往
65.请求筹备出差Request for Preparing for a Business Trip
66.回复请求筹备出差Reply to the Request for preparing for a Business Trip
67.确认预定行程Confirming Itinerary Reservation
68.出差后的感谢Thanks for a Business Trip
69.活动通知Activity Notice
70.集会通知Gathering Notice
71.邀请担任演讲者Inviting Speaker
72.回复演讲邀请Reply to the Invitation for speaker
73.展销会通知Trade Fair Notice
74.回复邀请Reply to the Trade Fair Invitation
75.请求帮忙做问卷调查Request for Filling Out Questionnaire
76.请求转载许可Request for Reproduction Permission
Chapter 8 公司人事
77.人事查询Personnel Enquiry
78.找寻人才Looking for Qualified Personnel
79.晋升公告Promotion Announcement
80.调动通知Transfer Notice
81.褒奖员工Complimenting Employees
Chapter 9 公司内部
82.会议通知Meeting Notice
83.例行报告Routine Report
84.问题报告Problem Report
85.提案Proposal
86.回复提案Reply to Proposal
87.说服对方Convincing the Other Side
88.给予指示Giving Instructions
89.新产品说明New Product Description
Chapter 10 社交信函
90.邀请与约见函Invitation and Appointment Letter
91.回复邀请Reply to Invitation
92.祝贺函Letter of Congratulation
93.慰问函Letter of Sympathy
94.感谢函Letter of Thanks
95.道歉函Letter of Apology
96.通知函Letter of Advice
97.鼓励函Letter of Encouragement
98.探病函Letter of Consoling the Sick
99.吊唁函Letter of Condolence
100.节日问候Season’S Greeting
附录1 商务信函缩略语
附录2 常用非正式E-mail 30例

100个实战例,商务业务、商务日常信函全集,100个可直接填充模块,简单、易学,正式E-MAIL与非正式E-MAIL自由切换。

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