本书分为准备就绪、从头学起、学习更多东西、有进步4部分。主要内容包括：**天上班；面试；我的新同伴；新的开始；接待；咨询等。

Chapter 1 Get Ready鍑嗗灏辩华 Unitl The First Day At Work绗竴澶╀笂鐝? 1.1 Job Interview闈㈣瘯 1.2 My New Partner 鎴戠殑鏂板悓浼? 1.3 New Beginning 鏂扮殑寮€濮? Unit 2 Reception鎺ュ緟 2.1 Inquiry鍜ㄨ 2.2 Queue鎺掗槦 2.3 Deal With Complaints鎶曡瘔 2.4 Finding Someone鎵句汉 Unit 3 Currency娴侀€氳揣甯? 3.1 Money 璐у竵 3.2 Counterfeit Note鍋囬挒 3.3 Inflation閫氳揣鑶ㄨ儉Chapter 2 Learn From The Scratch浠庡ご瀛﹁捣 Unit 4 Open An Account寮€璐︽埛 4.1 Current Account娲绘湡璐︽埛 4.2 Time Account瀹氭湡璐︽埛 4.3 Interest Rate鍒╃巼 4.4 Transfer Of Account杞处 Unit 5 Deposit And Withdrawal瀛樻鍜屽彇娆? 5.1 Deposit瀛樻 5.2 Foreign Currency Deposit 澶栧竵瀛樻 5.3 Withdrawal 鍙栨 5.4 Overdraft 閫忔敮 Unit 6 Report The Loss鎸傚け 6.1 Report The Loss Of Password瀵嗙爜鎸傚け 6.2 Report The Loss Of Passbook瀛樻姌鎸傚け 6.3 Report The Loss Of Credit Card淇＄敤鍗℃寕澶? 6.4 Report The Loss Of Foreign Credit Card澶栧崱鎸傚け Unit 7 Close An Account缁撴竻璐︽埛 7.1 Close An Account缁撴竻璐︽埛 7.2 Cancel The Passbook娉ㄩ攢瀛樻姌 7.3 Check Balance鏌ヨ浣欓 7.4 Draw