chapter one estab1ishing business re1ations
lesson 1 se1f-introduction
lesson 2 (a)request for the estab1ishment of businessre1ations
(b)a rep1y to the abovei
lesson 3 (a)status enquiry
(b)a rep1y to the above 1etter
chapter two enquies and offers
lesson 4 an enquiry for chinese cotton piece goods
lesson 5 (a)an enquiry for iron nai1s
(b)a rep1y to the above“
lesson 6 an offer to a new customet
lesson 7 a firm offer
lesson 8 a vo1untary offer
lesson 9 a specia1 offer
lesson 10 (a)asking for proforma invoice
(b)sending proforma invoice
lesson 11 urging the buyer to accept the offr
lesson 12 concession on price:
chapter three making counteroffers and dec1ing orders
lesson 13 counter0ffer on groundnut kerne1s
lesson 14 persuading the buyer to accept the offer
lesson 15 0ffering substitute
lesson 16 acceptance of a counter—offer
lesson 17 dec1ining a counter—offer
lesson 18 (a)a repeat order
(b)dec1ining a repeat order0'q
lesson 19 partia1 rejection of an order
chapter four conc1usion of business
lesson 20 (a)sending a sa1es contract
(b)sending a sa1es confirmation
lesson 21 confirming a purchase
lesson 22 conc1usion of business
lesson 23 counter—signature