《酒店英语/**中等职业教育改革发展示范校创新系列教材》共分为四大模块，每个模块按照工作过程中出现的不同岗位职责细分为若干个单元。**模块为“前厅服务”，内容包括预订服务、人住接待服务、行李服务、总机服务、商务**服务和收银服务等。第二模块为“客房服务”，内容包括迎接客人、清洁客房、楼层服务、洗衣服务和失物招领等。第三模块为“餐饮服务”，内容包括订餐、迎宾、点菜、席间服务和酒水服务等。第四模块为“其他服务”，内容包括商场导购、健身房服务和美容美发服务等。

Module One Front Office Services
Unit One Taking a Reservation
Unit Two Check-in
Unit Three Concierge
Unit Four Operator
Unit Five Business Center
Unit Six The Front Office Cashier

Module Two Housekeeping Services
Unit One Receiving Guests
Unit Two Chamber Service
Unit Three Laundry Service
Unit Four Lost and Found Service
Unit Five Solving Problems

Module Three Food and Beverage Services
Unit One Taking a Reservation
Unit Two Seating Guests
Unit Three Taking Orders
Unit Four Serving Guests
Unit Five Room Service
Unit Six Bar Service

Module Four Miscellaneous Services
Unit One At the Shop
Unit Two Health Club
Unit Three At the Hair Salon and the Beauty Parlor

Appendices
Appendix Ⅰ Some Useful Vocabulary in the Front Office Department
Appendix Ⅱ Some Useful Vocabulary in the Housekeeping Department
Appendix Ⅲ Some Useful Vocabulary in the Food and Beverage Department
Appendix Ⅳ Some Useful Vocabulary for Miscellaneous Services
References