Unit One
10 Benefits of the WTO Trading System/1
Unit Two
The Man Who Saved Ferrari /13
Unit Three
Marketing across Cultures/22
Unit Four
Earning the ISO 9000 Seal of Approval/31
Unit Five
Your Claim is Denied/39
Unit Six
Free Trade versus Fair Trade/49
Unit Seven
Plugging into E-Commerce/63
Unit Eight
Buying and Selling Securities/74
Unit Nine
The New Titans/82
Unit Ten
Make Your Dealers Your Partners/94
Unit Eleven
Human Capital/103
Unit Twelve
Do You Have What It Takes/112
Unit Thirteen
Money