《酒店实用英语》围绕酒店业服务流程和相关背景进行编写,内容包括酒店业概述、前台服务、客房服务、餐饮服务及酒店相关内容,每课由听力训练、场景模拟训练、背景知识、句型操练等内容构成,旨在提高本、专科学生酒店英语的听、说、读、写四个方面的实际运用能力,帮助学生打好坚实的酒店会话基础,拓宽知识面,增强其成功就业的信心,提高其轻松就业的能力。本书即可作为应用型本科、高等职业院校旅游管理、酒店管理、英语等专业学生的教材使用,亦可作为相关从业人员的自学用书。

目录
Chapter ⅠAn Overview ofHospitality Industry

Leadin An Introduction to Hospitality Industry

Reading 1 Classification of Hotels

Reading 2 Type of Hotel Rooms and HotelFacilities

Chapter ⅡFront Office Department

Lead in An Introduction toFront Office Department

Lesson 1 Reception Desk 接待处

Lesson 2 Information Desk 问讯处

Lesson 3 Concierge Service 礼宾服务

Lesson 4 Business Centre 商务**

ChapterⅢHousekeeping Department

Lead in An Introduction tothe Housekeeping Department

Lesson 1 Weling and Guiding the Guests 迎宾及带宾客至房间

Lesson 2 Cleaning the Room 打扫房间

Lesson 3 Laundry Service洗衣服务

Lesson 4 Personalized Housekeeping Service 个性化家政服务

Chapter ⅣFood and Beverage Department

Lead in An Introduction toFood & Beverage Department

Lesson 1 Table Reservations 餐桌预订

Lesson 2 Hosting & Taking Orders 点单服务

Lesson 3 Serving Dishes 就餐服务

Lesson 4 Paying the Bill 结账

Chapter ⅤOtherInformation about Hotel

Lead in An Introduction tothe Hotel Jobs

Reading 1 The Main Rules for HandlingComplaints & Emergencies

Reading 2 Facilities in Hotel091Key toListening Comprehension

Chapter ⅡThe Front OfficeDepartment

Chapter ⅢHousekeepingDepartment

Chapter ⅣFood and BeverageDepartment

参考文献 Reference