商务活动从诞生之日起就是在交流基础上进行的。进入2l世纪后,商务(贸)经济更趋全球化,商务跨文化交流能力和技巧也越来越受到重视。许多跨国集团早在20世纪80年代就开始着手培养这方面的专业人才。
本书结合文化学和国际商务的几个主要层面,注重跨文化交流基本技能训练,向广大师生提供了丰富的案例和形式多样的讨论。本书可用做公司培训和高校相关教材,也可作为从事国际商务人士的常备参考书。

Chapter 1 General Introduction
Section 1 What Is Communication Like?
Section 2 What Is Cross-Chultural Communication?
Section 3 What Does Cross-Cultural Communication Mean to Business People?
Supplementary Reading:Monsieru Mickey
Chapter 2 Face to Face
Section 1 How to Make Introduction?
Section 2 How to Deal with Business Cards?
Section 3 What Should We Say for Small Chat?
Supplementary Reading:Individualism and Collectivism
Chapter 3 Social Interaction
Section 1 How to Schedule Visiting and Entertaining?
Section 2 ABC for Gifts Exchanging
Section 3 How to Make a Disagreement Pleasant?
Supplementary Reading:Spoken Communication-Ways of Listening and Speaking
Chapter 4 Gender Communication
Section 1 Are There Any Differences in Male and Female's Communication?
Section 2 How Are Roles Females Playing in Intemational Business?
Section 3 A Loser or Winner in the Game?
Supplementary Reading:Why Are Women and Men Different?
Chapter 5 Non-Verbal Communication
Section 1 What Is the Range of Non-Verbal Communication in Business?
Section 2 Similar Encoding and Decoding of Non-Verbal Signals
Section 3 Sinilar Encoding with Different Decdoing of Non-Verbal Signals
Supplementary Reading:Could you Read Them?
Chapter 6 Cultural Confliction
Chapter 7 Business Interaction
Chapter 8 At the Office
Chapter 9 Global Marketing
Appendix 1 Major Busioness Countries
Appendix 2 The 40 Top Brands in the World
Appendix 3 Major Official Titles
Appendix 4 Some Major International Economic and Trade Organizations
Appendix 5 Major World Media
Bibliography(参考书目)

《商务跨文化交际》力求在叙述、讨论和任务布置时融入情感因素,强调其在商务跨文化交流中的作用,旨在使读者意识到情感因素的重要性并能将其下意识运用于今后的实际工作中。