本书充分吸取了以往相关教材的编写经验,紧密结合饭店业从业人员的职业特点,以及不同岗位员工应具备的语言交际能力,每个对话和练习都注意选择饭店工作中*真实、*常用的场景和*实用的资料编写,可操作性强。
本教材配有由美籍专业人士录制的录音光盘,有助于提高学习者的语言交际能力。内容和旅游饭店职业英语等级考试紧密结合,针对性强,既适用于饭店在职员工的英语培训,也适用于旅游院校的饭店专业英语教学,又可作为旅游饭店职业英语等级考试人员的参考教材。

Unit One Concierge
礼宾服务
Lesson 1 Welcome to Our Hotel
欢迎来到我们酒店
Lesson 2 May I Show You to Your Room
我可以带您去您的房间吗
Unit Two Front Office
前厅服务
Lesson 3 What Kind of Room Would You Like
您想预订什么样的房间
Lesson 4 Do You Have a Reservation
您有预订吗
Lesson 5 Your Total Is 5 88 Dollars
您的费用总共是588美元
Unit Three Housekeeping 客房服务
Lesson 6 May I Clean Your Room Now
现在可以为您打扫房��吗
Lesson 7 We'11 Send Someone to Repair It Right Now
我们马上就派人去修
Lesson 8 I’ll Pick up Your Laundry Right Now
我马上去取您要洗的衣服
Lesson 9 Business Floor Service
商务楼层服务
Unit Four Operator
总机服务
Lesson 10 This Is Your Wake-up Call
这是您的叫早电话
Lesson 11 You May Call Directly from Your Room
您可以从房间直接打过去
Lesson 12 Would You Like to Leave a Message
您要留言吗
Unit Five Food&Beverage
餐饮服务
Lesson 13 The Order Will Be Sent to Your
Room in a Few Minutes
您点的食物一会儿就送到您的房间
Lesson 14 Are You Ready to Order NOW
您现在点菜吗
Lesson 15 How About a Beer
来杯啤酒怎么样
Unit Six Business Center
商务**
Lesson 16 We Provide Fax and Internet Service
我们提供传真和网络服务
Lesson 17 How About a Flight Leaving at 7 a.m.
早上七点的飞机怎么样
Lesson 18 We Have Several Conference Rooms
for You to Choose from
我们这儿有多个会议室供您选择
Unit seven Other Services
其他服务
Lesson 19 Giving Directions in the Hotel
店内指示方向
Lesson 20 You Can Go There by Bus
您可以坐公共汽车去那里
Lesson 21 There Are Many Typical Chinese-style
Clothes for You tO Choose from
这儿有很多中式特色的服装供您选择
Appendix
附录
Key to the Exercises
练习答案
Glossary
词汇表
……