《高等职业教育"十二五"规划教材•航空服务类专业教材系列:民航客运英语教程》以丰富多样的场景对话模式，系统全面地介绍了民航地勤服务各个岗位的服务内容和流程。《高等职业教育"十二五"规划教材•航空服务类专业教材系列:民航客运英语教程》重视语言的交际功能，内容编排做到实际情景与语言功能相结合、讲与练相结合，以有效地提高学生的实际语言运用能力。每个单元还配有相应的练习，以巩固对知识点的运用。《高等职业教育"十二五"规划教材•航空服务类专业教材系列:民航客运英语教程》内容共分10章31个单元，包括票务服务、登机服务、安检服务、候机服务、特殊旅客服务、非正常航班服务、海关服务、检验检疫服务、边境服务及其他服务。

Chapter 1 Ticket Service
Unit 1 Information Enquiry
Unit 2 Telephone Reservation
Unit 3 At a Booking Office
Chapter 2 Ticke and Baggage Check-in Service
Unit 1 Ticket Check-in Service
Unit 2 Carry-on Baggage Service
Unit 3 Checked Baggage Service
Unit 4 Lost and Damaged Baggage Service
Chapter 3 Security Check Service
Unit 1 Certificates and Baggage Inspections
Unit 2 Check by Hand and Machine
Chapter 4 Watiting and Boarding Service
Unit 1 Service in Waiting Lounge
Unit 2 Other Service for Waiting Passengers
Unit 3 Service for Boarding Passengers
Chapter 5 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women & Passengers with Children Service
Unit 3 Unaccompanied Minors Service
Unit 4 Other Special Passengers Service
Chapter 6 Irregular Flight Service
Unit 1 Weather Delays
Unit 2 Maintenance Delays
Unit 3 Other Delays
Unit 4 Services for Delayed Passengers
Chapter 7 Customs Inspection Service
Unit 1 Red and Green Channel System
Unit 2 Going through the Red Channel
Unit 3 Going through the Green Channel
Chapter 8 Quarantine Inspection Service
Unit 1 Quarantine Inspection of Passengers
Unit 2 Quarantine Inspection of Aircraft Crew
Chapter 9 The Immigration Inspection
Unit 1 Entry Inspection
Unit 2 Departure Inspection
Unit 3 Transit and Group Inspection
Chapter 10 Qther Service
Unit 1 Shopping and Entertaining
Unit 2 Lost and Found
Unit 3 Information Service
Keys
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