通过解构地陪导游涉外旅游服务流程、分析岗位能力要求,确定本书的内容框架由14个任务模块构成,内容涵盖涉外导游服务的主要工作程序。全书14个模块分别为Unit 1 An overview of Tourism Industry、Unit 2 Task Reception 、Unit 3 Immigration and Customers、Unit 4 Meeting Guest、Unit 5 At the hotel、Unit 6 Talking about the itinerary、Unit 7 At the Restaurant、Unit 8 Tourist Transportation、Unit 9 Visiting Scenic Spots、Unit 10 Shopping in Tourism、Unit 11 Health and Recreation Center、Unit 12 Handling Emergency、 Unit 13 Dealing with Complaints、Unit 14 Seeing off Guests。

Task 2Answering tourists’ queries/5
Module 2Receiving TasksTask 1Familiar with the plan/18 Task 2Reconfirm the arrangement/23 Task 3Preparations for meeting a tour group/27
Module 3Immigration and CustomsTask 1Check in at the airport/34 Task 2Go through the immigration/36 Task 3Go through the customs/39
Module 4Meeting GuestsTask 1Meet the tour group/44 Task 2Meet a FIT guest/48
Module 5On the Way to the HotelTask 1Extending a welcome speech/60 Task 2Adjusting to the time difference/62 Task 3Guiding on the Way/64 Task 4Warm reminding/71
Module 6At the HotelTask 1Checking in/82 Task 2Introducing Hotel Facilities/86 Task 3Wakeup Call/90 Module 7Talking about the ItineraryTask 1Discussing the Itinerary/98 Task 2Handling Changes in the Itinerary/102
Module 8At the RestaurantTask 1Booking Tables/112 Task 2Dining at a Chinese Restaurant/114 Task 3Dining at a Western restaurant/117 Task 4Tasting Local Food/120
Module 9Visiting Scenic SpotsTask 1City Sightseeing/128 Task 2Cultural Landscape/131 Task 3Natural Landscape/134
Module 10TransportationTask 1Public Transportation/144 Task 2Rent a Car/146
Module 11Shopping in TourismTask 1Souvenirs/154 Task 2Arts and Crafts/157 Task 3Tea/160
Module 12Recreational ProgramTask 1Health Activities/168 Task 2Watch Shows/170 Task 3Pubs and Bars/172 Task 4Traditional Chinese Entertainment/175
Module 13Seeing off GuestsTask 1Checking Out/186 Task 2Extending a Farewell Speech/190 Task 3Departure Procedure/193
Keys for Reference/200 References/251