本书模拟了入住办理过程，解决了房屋、电梯、水等相关维修问题，展示了保洁、防火、防盗等日常服务，介绍了业主委员会、社区文化等内容。

Unit 1 PrOperty Knowledge introduction Lesson I Property Management Lesson 2 Flat Renting Lesson 3 Leasing Contract Project Renting a HouseUnit 2 Preparing to Stay Lesson I Housing Acceptance Lesson 2 Decoration Lesson 3 Moving in Lesson 4 Charges Project Talking about Preparing to StayUnit 3 Maintenance Problems Lesson i Housing Problems Lesson 2 Water Supply Problems Lesson 3 Power Supply Problems Lesson 4 Elevator Problems Project Dealing with the ProblemsUnit 4 Customer Services Lesson i Daily Customer Service Lesson 2 Issuing the Notice Lesson 3 Dealing with the Complaints Lesson 4 File Management Project Dealing with the ComplaintsUnit 5 Services in Public Areas Lesson 1 Cleaning Service Lesson 2 Beautifying Environment Lesson 3 Parking Lesson 4 Security Management Project Daily ServicesUnit 6 The Development of Property Lesson 1 Owners' Committee Lesson 2 Community CulturalActivities Lesson 3 Other Property Management Project Holding an Activi