全书以管理信息系统开发过程为主线,内容涵盖系统规划、系统分析、系统设计、系统实现和系统评价等
内容。其中,“管理信息系统的系统分析”和“管理信息系统的系统设计”两章配备了前后连贯的案例,*后
一章还有一个独立、完整的开发案例。除此之外,本书还特别强调系统开发过程中的组织与管理,用“管理”
思想贯穿系统开发的全过程。
本书强调案例式教学,各章均配有案例和思考题,并且配备了免费的教学PPT 和题库软件。
本书作者是长期从事管理信息系统教学和开发的一线人员,书中内容是其多年来管理信息系统教学及实际
应用系统开发的经验总结。内容深入浅出,通俗易懂,特别适合作为高等学校管理类各相关专业的教材,也可
供对管理软件开发、应用感兴趣的相关专业人士阅读。

第 1 章 管理信息系统的基础 ·············· 1
1.1 信息 ··········································· 1
1.1.1 数据与信息 ···························· 1
1.1.2 信息的基本特征 ····················· 2
1.1.3 管理信息 ································ 4
1.2 管理信息系统的概念 ················ 7
1.2.1 系统的概念 ···························· 7
1.2.2 管理信息系统························· 9
1.2.3 管理信息系统的功能 ··········· 10
1.3 管理信息系统的结构 ·············· 11
1.3.1 管理信息系统的基本结构 ···· 12
1.3.2 基于管理层次的系统结构 ···· 12
1.3.3 基于组织功能的系统结构 ···· 13
1.4 管理信息系统的发展 ·············· 13
1.4.1 诺兰的阶段模型 ··················· 14
1.4.2 今后发展的趋势 ··················· 15
1.5 组织与信息系统 ······················ 16
1.5.1 组织的概念 ·························· 16
1.5.2 管理信息系统与组织的
相互影响 ······························ 16
1.6 管理信息系统的应用 ·············· 19
1.6.1 制造资源计划系统 ··············· 20
案例1.1 美的集团MRP II 实施
方案 ································ 21
1.6.2 企业资源计划系统 ··············· 22
案例1.2 用友助恒安迈向数字制造
开启新的三十年 ·············· 24
1.6.3 客户关系管理系统 ··············· 26
案例1.3 Oracle CX 云:数字化时代
如何提升客户体验 ·········· 27
1.6.4 电子商务系统······················· 29
案例1.4 中国民航旅游电子商务
系统应用案例 ················· 31
思考题 ············································· 34
第 2 章 管理信息系统的技术基础 ···· 35
2.1 计算机系统的组成 ·················· 35
2.1.1 计算机硬件系统 ··················· 35
2.1.2 计算机软件系统 ··················· 36
2.2 数据库技术基础 ······················ 37
2.2.1 数据库的相关概念 ··············· 37
2.2.2 数据模型及数据库模式
结构 ······································ 39
2.2.3 数据仓库和数据挖掘 ··········· 43
案例2.1 数据挖掘技术在商业
银行中的应用 ················· 44
2.2.4 大数据管理 ·························· 45
案例2.2 纸牌屋探秘:Netflix 的
大数据炼金术 ················· 46
2.3 数据通信和网络技术 ·············· 47
2.3.1 数据通信 ······························ 48
2.3.2 网络技术 ······························ 49
2.3.3 网络应用模式的发展 ··········· 53
案例2.3 迈出**步——大连钢铁
集团企业网络管理系统
案例分析 ························· 54
思考题 ············································· 56
第 3 章 管理信息系统的开发方法与
开发方式 ····························· 57
3.1 系统开发方法 ·························· 57
3.1.1 结构化生命周期法 ··············· 57
3.1.2 原型法 ·································· 61
案例3.1 原型法在深圳地铁自动
售检票系统中的应用 ······ 64
3.1.3 面向对象法 ·························· 64
现代管理信息系统(第4 版)
IV
3.1.4 计算机辅助软件工程法 ······· 66
3.2 系统开发方式 ························· 68
3.2.1 自行开发方式······················· 68
3.2.2 委托开发方式······················· 68
案例3.2 河南移动通信委托开发
客户管理系统 ················· 69
3.2.3 联合开发方式······················· 69
案例3.3 采用联合开发方式失败
的案例 ····························· 69
3.2.4 购买商品化软件方式 ··········· 70
3.2.5 租赁方式 ······························ 70
案例3.4 济南创弈工场科技部署
SaaS 让客户成交率达到
70% ·································· 71
思考题 ············································· 71
第 4 章 管理信息系统规划················ 72
4.1 管理信息系统规划概述 ·········· 73
4.1.1 系统规划的内涵 ··················· 73
4.1.2 系统规划的特点 ··················· 74
4.1.3 系统规划的组织 ··················· 74
4.2 系统调查与系统规划 ·············· 75
4.2.1 现行系统初步调查 ··············· 75
4.2.2 信息系统规划的工作内容 ···· 76
4.3 管理信息系统战略分析 ·········· 77
4.3.1 企业业务与信息系统战略 ···· 77
4.3.2 行业层的信息系统战略 ······· 80
案例4.1 ofo 的单车共享平台:
从分时租赁到共享经济 ·· 82
4.3.3 企业战略与信息系统战略 ···· 83
案例4.2 联合包裹服务公司用信息
技术在全球竞争 ·············· 85
4.4 管理信息系统规划方法 ·········· 86
4.4.1 关键成功因素法 ··················· 86
4.4.2 战略目标集转化法 ··············· 88
案例4.3 运用SST 方法制定MIS
战略 ································ 89
4.4.3 企业系统计划法 ··················· 89
4.5 业务流程重组 ·························· 98
4.5.1 业务流程重组的概念 ··········· 98
4.5.2 业务流程重组与管理信息
系统建设的关系 ···················· 99
4.5.3 业务流程重组的步骤 ········· 100
案例4.4 北美福特汽车公司财会部
的付款业务流程重组 ···· 101
4.6 可行性研究 ···························· 102
4.7 系统规划报告 ························ 104
思考题 ··········································· 105
第 5 章 管理信息系统的系统分析 ··· 106
5.1 系统分析概述 ························ 106
5.1.1 系统分析的任务 ················· 106
5.1.2 系统分析的基本步骤 ········· 107
5.2 系统详细调查 ························ 108
5.2.1 详细调查的范围及内容 ······ 108
5.2.2 详细调查的方法 ················· 109
5.3 组织结构与功能分析 ············ 110
5.3.1 组织结构图 ························ 110
5.3.2 功能结构图 ························· 111
5.3.3 组织/业务联系表 ················ 112
5.4 业务流程分析 ························ 113
5.4.1 业务流程调查的任务及
方法 ···································· 113
5.4.2 业务流程图 ························ 113
5.4.3 业务流程分析 ····················· 114
案例5.1 订货系统的业务流程图 ·· 115
5.5 数据流程分析 ························ 115
5.5.1 数据的收集与分析 ············· 116
5.5.2 数据流程图 ························ 117
案例5.2 订货系统的数据流程图 ·· 119
案例5.3 父子图平衡原则的应用 ·· 121
5.5.3 数据字典 ···························· 122
案例5.4 订货系统的数据字典 ···· 126
5.5.4 描述处理逻辑的工具 ········· 127
5.6 建立新系统的逻辑模型 ········ 131
目 录
V
5.6.1 确定系统目标····················· 131
5.6.2 确定新系统的业务流程 ····· 132
5.6.3 确定新系统的数据和
数据流程 ···························· 132
5.6.4 确定新系统的功能模型 ····· 132
5.6.5 确定新系统的数据资源
分布 ···································· 132
5.6.6 确定新系统中的管理
模型 ···································· 133
5.7 系统分析报告 ······················· 134
5.8 信息系统分析实例——考试
管理信息系统的系统分析 ···· 135
5.8.1 系统开发概况····················· 135
5.8.2 现行系统的调查与分析 ····· 135
5.8.3 新系统的逻辑模型 ············· 138
思考题 ··········································· 144
第 6 章 管理信息系统的系统设计 ··· 146
6.1 系统设计概述 ······················· 146
6.1.1 系统设计的目的与任务 ····· 146
6.1.2 系统设计的原则 ················· 147
6.2 系统功能结构设计 ················ 147
6.2.1 结构化设计方法 ················· 148
6.2.2 模块结构设计····················· 148
6.2.3* 模块化 ······························ 150
6.2.4* 从数据流程图导出初始
结构图 ······························ 154
6.2.5* 优化设计 ·························· 158
6.3 系统运行平台设计 ················ 160
6.3.1 设计依据 ···························· 160
6.3.2 信息系统工作模式设计 ····· 161
6.3.3 计算机硬件的选择 ············· 161
6.3.4 计算机软件的选择 ············· 161
6.3.5 计算机网络的选择 ············· 162
6.3.6 系统运行平台设计报告 ····· 163
案例6.1 某设计院的管理信息系统
平台建设 ······················· 163
6.4 代码设计 ······························· 166
6.4.1 代码的功能 ························ 166
6.4.2 代码设计的原则 ················· 166
6.4.3 代码的种类 ························ 167
6.4.4 代码的校验 ························ 169
6.5 数据库设计 ···························· 170
6.5.1 数据库设计的内容 ············· 170
6.5.2 数据库设计的基本步骤 ······ 171
案例6.2 构造一个基本的教学E-R
模型 ······························· 173
案例6.3 根据图6.17 的教学E-R
模型,转换成关系数据
模型 ······························· 174
案例6.4 工厂管理系统中物资管理
的E-R 图 ······················· 177
6.6 用户界面设计 ························ 180
6.6.1 输出设计 ···························· 180
案例6.5 某进销存管理信息系统的
报表打印输出示例 ········ 182
6.6.2 输入设计 ···························· 183
案例6.6 某ERP 软件中采购订单
的录入 ··························· 184
6.6.3 人机对话设计 ····················· 185
案例6.7 对话界面设计示例 ······· 186
6.7 处理流程设计 ························ 187
6.8 系统设计报告 ························ 188
6.8.1 引言 ···································· 188
6.8.2 系统设计方案 ····················· 188
6.9 信息系统设计实例——考试
管理信息系统的系统设计 ···· 188
6.9.1 系统设计目标 ····················· 188
6.9.2 新系统功能结构设计 ········· 189
6.9.3 代码设计 ···························· 190
6.9.4 数据库设计 ························ 191
6.9.5 用户界面设计 ····················· 193
6.9.6 程序模块设计书 ················· 194
思考题 ··········································· 195
现代管理信息系统(第4 版)
VI
第 7 章 管理信息系统的实施 ·········· 196
7.1 管理信息系统实施概述 ········ 196
7.2 系统环境的准备与实施 ········ 197
7.2.1 硬件环境的准备 ················· 197
7.2.2 软件系统的购置 ················· 197
7.3* 管理信息系统的开发管理 ·· 198
7.3.1 制定开发规范····················· 198
7.3.2 合理的人员构成与管理 ····· 198
7.3.3 严格监控开发进度 ············· 199
7.4 管理信息系统的测试 ············ 199
7.4.1 测试过程 ···························· 199
7.4.2 测试步骤 ···························· 200
7.4.3 测试方法 ···························· 202
7.5 系统转换 ······························· 203
7.5.1 系统转换前的准备 ············· 203
7.5.2 系统转换方式····················· 204
7.6 管理信息系统**的实施 ···· 205
案例7.1 非法倒卖公民信息案
被判刑 ··························· 205
7.6.1 管理信息系统**定义 ····· 206
7.6.2 管理信息系统**的管理
层次 ···································· 206
7.6.3 管理信息系统**的管理
策略 ···································· 207
7.7 系统开发项目的组织与
管理 ······································ 209
7.7.1 系统开发的组织机构 ········· 209
7.7.2 系统开发项目的管理内容 ··· 211
7.7.3 系统实施的管理任务 ········· 212
案例7.2 某集团公司信息系统实施
的项目组织 ··················· 212
7.8 系统实施报告 ······················· 214
思考题 ··········································· 214
第 8 章 管理信息系统的评价与
维护 ·································· 215
8.1 管理信息系统的评价 ············ 215
8.1.1 系统评价指标体系 ············· 215
8.1.2 系统的评价方法 ················· 216
案例8.1 主成分法在企业信息系统
建设评价中的应用 ········ 219
8.2 管理信息系统的维护 ············ 221
8.2.1 系统维护的类型 ················· 221
8.2.2 系统维护的内容 ················· 222
思考题 ··········································· 223
第 9 章 管理信息系统案例 ············· 224
9.1 系统调查和可行性分析 ········ 224
9.1.1 项目背景 ···························· 224
9.1.2 企业���状 ···························· 224
9.1.3 开发原因 ···························· 225
9.1.4 系统目标 ···························· 225
9.1.5 系统构成 ···························· 226
9.1.6 可行性分析 ························ 226
9.1.7 人员分配和工作进度安排 ·· 227
9.2 管理信息系统的分析 ············ 228
9.2.1 现行系统的调查 ················· 228
9.2.2 现行系统分析 ····················· 230
9.2.3 新系统的逻辑方案 ············· 230
9.3 管理信息系统的设计 ············ 239
9.3.1 系统设计目标 ····················· 239
9.3.2 新系统的功能结构设计
(系统总体结构图) ··············· 239
9.3.3 系统代码设计 ····················· 240
9.3.4 系统物理配置方案设计 ······ 242
9.3.5 数据库结构设计 ················· 242
9.3.6 输入设计 ···························· 244
9.3.7 输出设计 ···························· 244
9.3.8 程序模块设计说明 ············· 244
9.3.9 **保密设计 ····················· 245
9.4 管理信息系统的实施 ············ 245
思考题 ··········································· 245
参考文献 ········································· 246