本书全面阐释与IT项目管理相关的概念、技巧、工具、技术和实践，是一本涵盖10大管理知识领域（项目整合、范围、进度、成本、质量、资源、沟通、风险、采购和干系人管理）和5个过程组（启动、计划、执行、监控和收尾）的教科书。理论与实践的有机结合使得本书通俗易懂，增加的案例、模板和项目管理软件可帮助读者掌握和运用从书中学到的知识和技能，为学生和从业者奠定坚实的基础。本书适合作为高等院校计算机、管理科学与工程等相关高年级本科生和研究生的教材，也可作为从业人员的参考读物。

Preface iii About the Author xii Chapter 1 Introduction to Project Management 1 Introduction 2 What Is a Project? 4 Examples of IT Projects 4 Project Attributes 6 Project Constraints 7 What Is Project Management? 9 Project Stakeholders 9 Project Management Knowledge Areas 11 Project Management Tools and Techniques 12 Project Success 15 Program and Project Portfolio Management 18 Programs 18 Project Portfolio Management 19 Organizational Project Management 21 The Role of the Project Manager 23 Project Manager Job Description 23 Suggested Skills for Project Managers 25 PMI Talent Triangle? and the Importance of Leadership Skills 27 Careers for IT Project Managers 29 The Project Management Profession 29 History of Project Management 29 The Project Management Institute 33 Project Management Certification 34 Ethics in Project Management 35 Project Management Software 36 Chapter Summary 39 Discussion Questions 40 Quick Quiz 40Quick Quiz Answers 42 Exercises 42 Key Terms 43 Endnotes 44 Chapter 2 The Project Management and Information Technology Context 47 A Systems View of Project Management 49 What Is a Systems Approach? 49 The Three-Sphere Model for Systems Management 50 Understanding Organizations 51 The Four Frames of Organizations 51 Organizational Structures 53 Organizational Culture 56 Focusing on Stakeholder Needs 57 The Importance of Top Management Commitment 59 The Need for Organizational Commitment to Information Technology 60 The Need for Organizational Standards 61 Project and Product Life Cycles 61 Project Life Cycle 62 Product Life Cycles 62 The Importance of Project Phases and Management Reviews 65 The Context of Information Technology Projects 66 The Nature of IT Projects 66 Characteristics of IT Project Team Members 67 Diverse Technologies 67 Recent Trends Affecting Information Technology Project Management 68 Globalization 68 Outsourcing 69 Virtual Teams 70 Agile 72 The Manifesto for Agile Software Development 72 Scrum 73 Agile, the PMBOK? Guide, and a New Certification 74 Chapter Summary 76 Discussion Questions 77 Quick Quiz 77 Quick Quiz Answers 79 Exercises 79 Key Terms 80 Endnotes 81 Chapter 3 The Project Management Process Groups 83 Project Management Process Groups 84 Mapping the Process Groups to the Knowledge Areas 89 Developing an IT Project Management Methodology 89 Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach) 91 Project Pre-Initiation and Initiation 92 Pre-Initiation Tasks 92 Initiating 97 Identifying Project Stakeholders 97 Drafting the Project Charter 98 Holding a Project Kick-Off Meeting 100 Project Planning 101 Project Execution 111 Project Monitoring and Controlling 114 Project Closing 115 Case Study 2: JWD Consulting’s Project Management Intranet Site Project (Agile Approach) 119 Scrum Roles, Artifacts, and Ceremonies 120 Project Pre-Initiation and Initiation 123 Planning 124 Executing 126 Monitoring and Controlling 127 Closing 128 Templates by Process Group 129 Chapter Summary 134 Discussion Questions 135 Quick Quiz 135 Quick Quiz Answers 137 Exercises 137 Key Terms 138 Endnotes 138 Chapter 4 Project Integration Management 141 What Is Project Integration Management? 142 Strategic Planning and Project Selection 144 Strategic Planning 145 Identifying Potential Projects 146 Aligning IT with Business Strategy 147 Methods for Selecting Projects 149 Focusing on Broad Organizational Needs 149 Categorizing IT Projects 150 Performing Financial Analyses 151 Net Present Value Analysis 151 Return on Investment 154 Payback Analysis 155 Using a Weighted Scoring Model 156 Implementing a Balanced Scorecard 158 Developing a Project Charter 158 Developing a Project Management Plan 162 Project Management Plan Contents 163 Using Guidelines to Create Project Management Plans 164 Directing and Managing Project Work 165 Coordinating Planning and Execution 166 Providing Strong Leadership and a Supportive Culture 166 Capitalizing on Product, Bu