本书从培养秘书人才的英语实际应用能力出发,特别突出对口语和写作能力的培养。全书分口语和写作两部分。口语部分围绕秘书工作的日常活动展开,包括接待工作、接打电话、业务电话、会议安排、处理事务等五章,内容涵盖实际工作中的秘书实务,设置仿真情景对话、要点释义和经典句型,同时配上基础知识操练和培养实际运用能力相结合的练习,有利于学生巩固已学知识和情景口语表达,以便在实际工作中灵活运用已学知识和技能。写作部分围绕秘书工作中的各类文书写作而展开,内容包括工作文书、礼仪文书、社交文书、人力资源文书和商务文书。每种文书都用英文说明写作技巧和要点,并根据需要,每种文书编写2~3篇例文。例文内容新颖、实用,形式多样,语言规范;注释充分体现**、难点,以点带面,举一反三;练习既有基础语言知识操练,又有实践写作训练;**句型是对每种文书写作中的常用语句进行归纳总结,以便学生实际运用。

Part Ⅰ Spoken English for Secretary
Chapter One Reception
Section 1 At the Office
Section 2 At the Exhibitions & Conventions
Section 3 At the Airport
Chapter Two Making & Answering Telephone Calls
Section 1 Putting through Telephone Calls
Section 2 Leaving a Message over the Phone
Section 3 Making the Wrong Telephone Calls
Chapter Three Business Communication on the Phone
Section 1 Making Appointments
Section 2 Making Reservations
Section 3 Seeking Information
Chapter Four Conference Arrangement
Section 1 Before the Conference
Section 2 During the Conference
Section 3 Post-Conference
Chapter Five Management of Business
Section 1 Something Urgent
Section 2 Letters Processing
Section 3 Complaint Settlement
Part Ⅱ Document Writing
Chapter One Work Documents
Section 1 Announcement
Section 2 Meeting Arrangement
Section 3 Meeting Minutes
Section 4 MEMOs
Section 5 Business Trip Arrangement
Chapter Two Ceremonial Documents
Section 1 Letters of Thanks
Section 2 Letters Of Congratulations
Section 3 Letters of Apologies
Section 4 Letters of Sympathy
Chapter Three Social Documents (Ⅰ)
Section 1 Letters of Inquiry
Section 2 Letters of Appointment
Section 3 Letters of Invitation
Section 4 Proposals
Section 5 Letters of Complaint
Chapter Four Social Documents (Ⅱ)
Section 1 Letters of Introduction
Section 2 Letters of Recommendation
Section 3 Letters of Request
Section 4 Job Application Letters
Section 5 Letters of Resignation
Chapter Five Human Resources Documents
Section 1 Enrollment
Section 2 Offer
Section 3 Termination of Employment
Section 4 Internal Transfer
Chapter Six Business Documents
Section 1 Establishing Business Relations
Section 2 Inquiries, Offers & Counter-offers
Section 3 Orders & Contracts
Section 4 Terms of Payment
Section 5 Insurance & Shipment
Bibliography