Unit 1 Saying Hello Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 In the Morning Listening 2 At the Office Listening 3 Getting to Know Each Other Part IV Language Study Part V Communicative ActivityUnit 2 Making Business Phone Calls Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Making and Receiving Business Phone Calls Listening 2 Making Appointments Listening 3 Telephone Etiquette Part IV Language Study Part V Communicative ActivityUnit 3 Meeting Clients Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Before the Arrival of a Client Listening 2 Receiving a Client Checking in a Hotel Listening 3 Safe Topics in Small Talks Part IV Language Study Part V Communicative ActivityUnit 4 Entertaining Business Partners Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Inviting and Entertaining Business Partners Listening 2 What to Wear to a Business Dinner? Listening 3 A Successful Business Dinner Part IV Language Study Part V Communicative ActivityUnit 5 Planning a Meeting Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Planning a Meeting Listening 2 Creating an Agenda Listening 3 Six Tips for More Effective Meetings Part IV Language Study Part V Communicative ActivityUnit 6 Communicating with Customers Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Repair and Refund Listening 2 Customer Service Listening 3 Effective Communication with Customers Part IV Language Study Part V Communicative ActivityUnit 7 Getting Familiar with Brands Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Brands Listening 2 Developing Brands in China Listening 3 International Brands Part IV Language Study Part V Communicative ActivityUnit 8 Learning to Do Marketing Research Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 An Interview for a Market Research Consultant Listening 2 Exchanging Information Listening 3 A Course on Marketing Part IV Language Study Part V Communicative ActivityUnit 9 Enjoying a Working Day Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 A Working Day Listening 2 Enjoying Your Working Day Listening 3 What is a Typical Day Like for a Software Engineer at Google? Part IV Language Study Part V Communicative ActivityUnit 10 Taking Business Trips Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Itinerary Listening 2 Transport Listening 3 Accommodation Part IV Language Study Part V Communicative ActivityUnit 11 Visiting a Working Place Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Talking about Visiting a Working Place Listening 2 A Factory Tour to Sherline Listening 3 On-site Supplier Evaluation Part IV Language Study Part V Communicative ActivityUnit 12 Establishing Business Relations Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Seeking Business Partners Listening 2 Visiting a Factory Listening 3 Establishing Business Relations Part IV Language Study Part V Communicative ActivityUnit 13 Participating in Trade Fairs Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 Reserving a Booth Listening 2 Attending an Exhibition Listening 3 Promoting Products Part IV Language Study Part V Communicative ActivityUnit 14 Saying Goodbye Part I Warming-up Part II Pronunciation Listening Part III Focus on Listening Listening 1 After—visiting Activities Listening 2 Leisure Activities Listening 3 Farewell to a Client Part IV Language Study Part V Communicative AetivitvUnit 15 Review Part I Part II Part III Part IV Part VReference Keys Scripts参考文献