本书以行动导向理论为指导,从酒店工作过程与典型的工作任务出发,以酒店实务为视点,创建基于行动领域的学习情境,组织教学内容,以期让学习者通过课程学习,建构其酒店服务情境下的英语交际能力。该教材遵循职业针对性、岗位实用性、实践可操作性原则,优化实训课程结构和内容;方便教师使用以学生为**,教学做合一、理论与实施合一、工学结合的教学模式,开展酒店实务英语教学。

Module 1 Front Office
銆€Part 1 Room Reservation
銆€Part 2 Concierge Service
銆€Part 3 Check in
銆€Part 4 Dealing with Complaints
銆€Part 5 Cashier Service
Module 2 Housekeeping
銆€Part 1 Showing the Room
銆€Part 2 Cleaning the Room
銆€Part 3 Laundry Service
銆€Part 4 Room Service
銆€Part 5 Personalized Housekeeping Service
銆€Part 6 Dealing with Emergencies
Module 3 Food and Beverage
銆€Part 1 Taking Restaurant Reservations
銆€Part 2 Seating the Guests
銆€Part 3 Taking Orders
銆€Part 4 Services during the Meal
銆€Part 5 Bar Services
Module 4 Health and Recreation Club
銆€Part 1 Beauty Salon
銆€Part 2 Gym
銆€Part 3 Sauna Bath and Spa
銆€Part 4 Swimming, Golf and Karaoke
Module 5 Business Center
銆€Part 1 Secretarial Services
銆€Part 2 Convention Services
Module 6 Other Services in the Hotel
銆€Part 1 Depositing Luggage
銆€Part 2 Shopping
Appendices
銆€闄勫綍1 閰掑簵閮ㄩ棬鍙婅亴浣?br />銆€闄勫綍2 閰掑簵鍓嶅巺甯哥敤璇嶆眹
銆€闄勫綍3 閰掑簵瀹㈡埧甯哥敤璇嶆眹
銆€闄勫綍4 甯歌钄彍姘存灉涓嫳鏂囧悕绉板鐓?br />銆€闄勫綍5 鐑归オ甯哥敤璇嶆眹涓嫳瀵圭収
銆€闄勫綍6 鍚勭被