Preface xv
PART 1
The World of Marketing
Cross-Functinal Connections:CrossFuntional Business Systems:Putting the Customer
at the Center
1 AN OVERVIEW OF MARKETING
What Is Marketing?
Marketing Management Philosophies
Differences Between Sales and Marketing Orientations
The Marketing Process
Why Study Marketing?
Looking Ahead
Looking Back
Use it Now!
Summary
Key Terms
Discussion and Writing Questions
Application for Entrepreneurs
Entrepeneurship Case:Entrypoint .com:The door to Personzlized Web Contnet
Video Case:Lord of the Boards
2 STRATEGIC PLANNING FOR COMPETITIVE ADVANTAG
The Nature of Strategic Planning
What Is a Marketing Plan?
Writing the Marketing Plan
Defining the business Mission
Setting Marketing Plan Objectives?
Conducting a Situation Analysis
Competitive Advantage
Strategic Directions
Describing the Marketing Strategy
Following Up the Marketing Plan
Effective Strategic Planning
Looking Back
Use it Now!
Summary
Key Terms
Discussion and Writing Questions
Application of for entrepreneurs
Intrapreneurship Case:Racing to the Internet
Video Case:Marketing Recovery
Through Comedy
3 THE MARKETING ENVIRONMENT AND MARKETING ETHICS
4 DEVELOPING A GLOBAL VISION
PART 2
Anzlyzing Marketing Opportunities
PART 3
Product Decisions
PART 4
Distribution Decisions
PART 5
Pomotion Decisions
PART 6
Pricing Decisions
PART 7
Technology-Driven marketing