本书共10个单元，每个单元包括课文、对话、补充阅读和写作练习四大部分。课文主要选自澳大利亚、英美物业管理和房地产专著及杂志，内容包括物业管理概述、物业管理相关合同、维修管理、能源管理、成本管理等，文后附有词汇表、注释、练习等内容；对话部分针对物业管理公司文明礼貌用语及专业服务语言流程规范而编写，分为经典短句和情景对话两部分，对话后配有相关练习；补充阅读部分内容主要为英美背景知识介绍，文后附有练习。第五单元后配有期中练习，第十单元后配有期末练习。书后附录包括练习答案、词汇表、不规则动词表、物业管理从业人员日常用语、物业管理常用的信函、文本与合同等内容。
本书可作为高职高专物业管理专业、房地产专业及相关专业学生使用教材，对学员传授一些基础英语知识，训练他们的基本语言技能，使之能够初步运用英语进行物业管理会话，同时能巩固他们的物业管理专业知识。也可作为正在从事和有志于从事物业管理工作人员的专业英语进修课本。

Unit 1. Property Management
Part 1 Text An Introduction to Property Management
Part 2 Dialogue Welcome!New Owners
Part 3 Supplementary Reading
Passage A United States of America-A Melting Pot
Passage B American Festivals
Part 4 Practical Writing
Unit 2. Building Maintenance
Part 1 Text An Introduction to Building Maintenance
Part 2 Dialogue Move Into the New House
Part 3 Supplementary Reading
How To Be Ture To You Give wisely and carry a big stick
Part 4 Practical Writing
Unit 3. Performance of Building Services
Part 1 Text Performance of Building Services
Part 2 Dialogue Room Decoration
Part 3 Supplementary Reading British Pub Customs
Part 4 Practical Writing 个人简历写作参考
Unit 4. Security
Part 1 Text Security
Part 2 Dialogue Parking Car in the Community I
Part 3 Supplementary Reading Tips on Tipping
Part 4 Practical Writing 求职信
Unit 5. Comprehensive Con
Part 1 Text Comprehensive Contract Maintennace
Part 2 Dialogue Parking in the Community II
Part 3 Supplementary Reading If Only
Part 4 Practical Writing 求职信范例
期中测试
Part 1 专业练习
Part 2 能力练习
Unit 6. Reducing Cost
Part 1 Text Reading Cost
Part 2 Dialogue Welcoming the Visitors
Part 3 Supplementary Reading
Passage A China to Improve Community Health Service System
Passage B President George W.Bush
Part 4 Practical Writing 常用句首短语及句式
Unit 7. Maintenance
Part 1 Text Maintenance
Part 2 Dialogue Pets Management
Part 3 Supplementary Reading
Passage A Country &Town
Passage B Thanks and Apologies
Part 4 Practical Writing
Unit 8. Monitoring The Cleaning Contract
Part 1 Text Monitoring The Cleaning Contract
Part 2 Dialogue Cleaning Service in Community I
Part 3 Supplementary Reading
Passage A The Standard of Living
Passage B What does an astronaut look like?
Part 4 Practical Writing 有关抱怨函的回复
Unit 9. Emergency Evacuation
Part 1 Text Emergency Evacuation
Part 2 Dialogue Cleaning Service in Community II
Part 3 Supplementary Reading A boy with a Mission
Part 4 Practical Writing 海报启事范例
Unit 10. Improvements in Efficiency
……
期末测试
附录
参考文献