《21世纪国际商务教材教辅系列:新编国际商务英语函电》从信函格式以及建立业务关系、询盘、发盘、还盘、订单和成交、支付、信用证、装运、保险、投诉和索赔十章对外经贸商务活动的运作过程加以介绍。每章包括内容简介、国际贸易往来函、词语注释、练习题四大部分。部分章节配有外贸全真单据,具实用性。

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信函格式
**章 建立业务关系
(A) Request for the Establishment of Business Relations
(B) Reply to the Above
Lesson Two
(A) Self?introduction and Sending Materials
(B) Reply to the Above
Lesson Three
Making a Self?introduction
Lesson Four
(A) An Enquiry for Men's and Ladies' Sports Wear
(B) Reply to the Above
Lesson Five
(A) An Enquiry for Electric Fans
(B) Reply to the Above
Lesson Six
A Specific Enquiry for Carpets
(A) An Offer for Ladies' Shoes
(B) Reply to the Above
Lesson Nine
Sending a Proforma Invoice

第四章 还盘
(A) Firm Counter Offer for Storage Box
(B) Reply to the Above
(A) A Counter Offer for Flash Disk
(B) Reply to the Above
Making a Concession

第五章 订单和成交
(A) Placing an Order
(B) Reply to the Above
Lesson Fourteen
(A) Placing a Duplicate Order
(B) Reply to the Above
Sending Countersigned Contract

第六章 支付
(A) Asking for Easier Payment Terms
(B) Reply to the Above
(A) Asking for Payment by D/A
(B) Reply to the Above
Lesson Eighteen
Arranging Payment by T/T

第七章 信用证
第八章 装运
第九章 保险
第十章 投诉和索赔