Chapter 1 Front Office Service
Unit 1 Embarkation and Disembarkation
Unit 2 Receiving Guests on Board
Unit 3 Shore Excursions
Unit 4 Stateroom Change and Upgrade
Unit 5 Inquiries and Complaints
Unit 6 Settling Bills
Unit 7 Safety Drill and Emergency Service
Chapter 2 Food Beverage Service
Unit 1 Table Reservations
Unit 2 Seating the Guests
Unit 3 Taking Food Orders
Unit 4 Taking Wine Orders