《民航客运英语教程(第2版)/高等职业教育“十三五”规划教材·航空运输类专业教材系列》以丰富多样的场景对话模式,系统全面地介绍了民航地勤服务各个岗位的服务内容和流程。全书内容共分10章31个单元,包括票务服务、登饥服务、安检服务、候机服务、特殊旅客服务、非正常航班服务、海关服务、检验检疫眼务、边境服务及其他服务。《民航客运英语教程(第2版)/高等职业教育“十三五”规划教材·航空运输类专业教材系列》重视语言的交际功能,内容编排做到实际情景与语言功能相结合、讲与练相结合,以有效地提高学生的实际语言运用能力。每个单元还配有相应的练习,以巩同对知识点的运用。
《民航客运英语教程(第2版)/高等职业教育“十三五”规划教材·航空运输类专业教材系列》适合中、高等院校航空服务及相关专业学生使用,也可作为航空公司员工英语培训的教材。

Chapter 1 Ticket Service
Unit 1 Information Enquiry
Unit 2 Telephone Reservation
Unit 3 At a Booking Office

Chapter 2 Ticket and Baggage Check-in ,Service
Unit 1 Ticket Check-in Service
Unit 2 Carry-on Baggage Service
Unit 3 Checked Baggage Service
Unit 4 Lost and Damaged Baggage Service

Chapter 3 Security Check Service
Unit 1 Certificates and Baggage Inspections
Unit 2 Check by Hand and Machine

Chapter 4 Waiting and Boarding Service
Unit 1 Service in Waiting Lounge
Unit 2 Other Services for Waiting Passengers
Unit 3 Service for Boarding Passengers

Chapter 5 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women & Passengers with Children Service
Unit 3 Unaccompanied Minors Service
Unit 4 Other Special Passengers Service

Chapter 6 Irregular Flight Service
Unit 1 Weather Delays
Unit 2 Maintenance Delays
Unit 3 Other Delays
Unit 4 Services for Delayed Passengers

Chapter 7 Customs Inspection Service
Unit 1 Red and Green Channel System
Unit 2 Going through the Red Channel
Unit 3 Going through the Green Channel

Chapter 8 Quarantine Inspection Service
Unit 1 Quarantine Inspection of Passengers
Unit 2 Quarantine Inspection of Aircraft Crew

Chapter 9 The Immigration Inspection
Unit 1 Entry Inspection
Unit 2 Departure Inspection
Unit 3 Transit and Group Inspection

Chapter 1 0Other Services
Unit 1 Shopping and Entertaining
Unit 2 Lost and Found
Unit 3 Information Service
References