Part I Pre-trip
1 Inquiry for booking and FIT Tour
2 Inquiry for booking a Group Tour
Part II Operation
3 Tailoring the Itinerary
4 Confirmation and deposit
5 Arranging Rooms
6 Meeting and Greeting the Guests
7 Check-in
8 Service En Route
9 At the Restaurant
10 Check-out
11 Seeing Off the Guests
Part III Post-trip
12 Post-trip Survey
附录1 Notes
附录2 Tape Scripts for Units
附录3 Words and Expressions