Introduction
Chapter I Installing Windows 2000 Protessional
Perform an attended installation of Windows 2000 Professional
Perform an unattended Installatlon of Windows 2000 Professional
Upgrade from a previous version of Windows to Windows 2000 Professional
Deploy service packs
Troubleshoot failed installations
Chapter 2 Implementing and Conducting Administration of Resources
Monitor, manage, and troubleshoot access to files and folders
Manage and troubleshoot access to shared folders
Connect to local and network print devices
Configure and manage file systems
Chapter 3 Hardware Devices and Drivers
Implement, manage, and troubleshoot disk devices
Implement, manage, and troubleshoot display devices
Implement, manage, and troubleshoot mobile computer hardware
Implement, manage, and troubleshoot input and output (I/O) devices
Update drivers
Monitor and configure multiple processing units
Install, configure, and troubleshoot network adapters
Chapter 4 System Performance and Reliability
Manage and troubleshoot driver signing.
Configure, manage, and troubleshoot the Task Scheduler
Manage and troubleshoot the use and synchronization of offline files
Optimize and troubleshoot performance of the Windows 2000 Professional desktop
Manage hardware profiles.
Recover systems and user data
Chapter 5 The Desktop Environment
Configure and manage user profiles
Configure support for multiple languages or multiple locations
Install applications by using Windows Installer packages
Configure and troubleshoot desktop settings
Configure and troubleshoot fax support
Configure and troubleshoot accessibility services.
Chapter 6 Network Protocols and Services .
Configure and troubleshoot the TCP/IP protocol
Connect to computers by using dial-up networking
Connect to shared resources on a Microsoft network
Chapter 7 Implementing Monitoring and Troubleshooting Security
Encrypt data on a hard disk by using Encrypting File System (EFS).
Implement, configure, manage, and troubleshoot local Group Policy
Implement, configure, manage, and troubleshoot local user accounts
Implement, configure, manage, and troubleshoot local user authentication
Implement, configure, manage, and troubleshoot a security configuration